Frequently asked questions
Straight answers to the questions we hear most. Still curious? Give us a call.
How quickly can you get here?
For repairs we offer same-day appointments on most weekdays when you call before noon. Emergency no-heat calls in winter are prioritized for seniors, families with infants and Comfort Club members.
Do you charge for estimates?
Replacement estimates are always free. Repair diagnostics are $89, and that fee is waived when you approve the repair.
What brands do you work on?
All major brands, including Trane, American Standard, Carrier, Bryant, Lennox, Goodman, Amana, Rheem, Ruud, York, Daikin, Mitsubishi and Fujitsu.
How long does a new system installation take?
Most furnace or AC replacements take one day. A complete furnace-and-AC changeout with new ductwork modifications can take two days.
Do you offer financing?
Yes. Qualified customers can choose from 0% APR for 12 months or low monthly payment options up to 120 months through our third-party lending partners. Approval is subject to credit review.
Is my repair guaranteed?
Every repair includes a 1-year parts and labor warranty. New installations carry the manufacturer's 10-year parts warranty when registered, plus our own labor warranty.
How often should I replace my air filter?
Standard 1-inch filters every 1–2 months; 4-inch media filters every 6–12 months. Homes with pets or allergies should check more often.
Should I repair or replace my system?
A useful rule of thumb: multiply the age of the system by the repair cost. If it's over $5,000, or the unit is older than 15 years and uses R-22 refrigerant, replacement is usually the better value. We'll always give you both options.
Are your technicians background checked?
Yes. Every team member passes a criminal background check and drug screening, and wears a company uniform and ID badge.
What payment methods do you accept?
Cash, check, all major credit and debit cards, and financing. Payment is due when the work is complete.