Privacy Policy

Who we are

This website is operated by Mando Air Heating & Cooling LLC (“Mando Air,” “we,” “us”), an HVAC contractor located at 4545 Samoyed Dr #304, Canal Winchester, OH 43110. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

Information we collect

Information you give us: name, phone number, email address, service address, ZIP code, and details about your heating or cooling system when you call, email, or submit a request form.

Information collected automatically: IP address, browser type, device type, pages visited, referring website and approximate location, collected through cookies and similar technologies (see our Cookie Policy).

Advertising information: if you reach our site through an online ad (for example, Microsoft Advertising or Bing), the ad platform may share click identifiers that help us measure which ads are useful.

How we use information

• To schedule appointments, provide estimates and perform service;
• To respond to questions and send service reminders;
• To process payments and financing applications through our partners;
• To improve our website, services and advertising;
• To comply with legal obligations and protect our rights.

We do not sell your personal information.

Sharing

We share information only with service providers who help us run our business (such as scheduling software, payment processors, financing partners, website hosting and analytics/advertising providers), when required by law, or in connection with a sale or merger of the business. These providers may only use your information to perform services for us.

Advertising & analytics

With your consent, we may use Microsoft Advertising Universal Event Tracking (UET) and similar tools to measure conversions and show relevant ads. Microsoft's use of data is governed by the Microsoft Privacy Statement. You can opt out of personalized ads at Microsoft ad settings or by choosing “Essential only” in our cookie banner.

Data retention

We keep customer service records for as long as needed to honor warranties and meet tax and licensing requirements, generally up to seven years. Website analytics data is retained for up to 26 months.

Your rights

Depending on where you live, you may have the right to access, correct, delete or obtain a copy of your personal information, and to opt out of targeted advertising. California residents have additional rights under the CCPA/CPRA, and residents of other states may have rights under their state privacy laws. To make a request, contact us using the details below. We will not discriminate against you for exercising your rights.

Security

We use reasonable administrative, technical and physical safeguards, including HTTPS encryption on this website. No method of transmission over the Internet is 100% secure.

Children

This website is not directed to children under 13, and we do not knowingly collect personal information from children.

Changes

We may update this policy from time to time. The “Last updated” date at the top shows when it was last revised.

Contact us

Mando Air Heating & Cooling LLC
Attn: Rosario Thomas
4545 Samoyed Dr #304
Canal Winchester, OH 43110, USA
Phone: (937) 322-5730
Email: admin@mando.com.sa